Return Policy
We stand behind all of our products 100%! If a product is defective or damaged in shipping, it must be returned or exchanged within 30 days. If you ever have a problem with one of our bags other than normal wear and tear in the first year of use, send it back to us and we will repair it.
We do not accept returns on personalized orders unless they are found to be defective in materials or construction, or the personalization is clearly inaccurate such as spelling errors or wrong images.
Returns should be sent to the following address with a note inside the box detailing the problem and the return shipping address:
Kids Travel Zone
8903 Whitney Drive
Lewis Center, OH 43035
Please email us and let us know if you have any other questions or concerns regarding our products: office@kidstravelzone.com
